Service Desk Technician (Level 2) (Ref BE9)

Within our client's internal IT teams, you will work as a helpdesk technician and will be responsible for:

• Ensuring the identification, monitoring, and resolution of first and second level incidents

• Performing installations of IT hardware and software at different sites, based on procedures

• Drafting installation reports and procedures

• Conducting inventory of hardware and/or software

• Distributing business applications

• Preparing and setting up workstations

• Managing consumables and network access rights

• Installing development and analysis tools

• Performing periodic operations (log consultation, availability verification, etc.)

• Good command of Windows Server and Linux environments (3 years of experience)

• Proficiency in Windows 11 (3 years of experience)

• Experience with GLPI and Jira Service Desk or similar tool (3 years of experience)

• Experience with Atlassian tools (Confluence and Jira) (3 years of experience)

• Good knowledge of agile methods / just-in-time (Kanban) and ITIL best practices (3 years of experience)

• Ability to write scripts (batch, kix, PowerShell, bash) (3 years of experience)

• Good understanding of Active Directory (3 years of experience)