Change Manager (Ref : 341)

Pour l’un de nos clients, une banque située à Luxembourg Ville, nous recherchons un Change Manager.

Job description

The Change Manager will design and lead change activities that improve adoption, strengthen data literacy, and build trust in data products, governance, and platform capabilities.

The role requires strong stakeholder engagement in a complex environment, with the ability to create a safe space for dialogue, start from facts, and help teams move from concerns to practical actions.

Responsibilities

• Perform a change impact assessment across functions impacted by the data and analytics programme, including impacts on roles, processes, controls, and decision making.

• Define and execute an integrated change plan covering communications, stakeholder engagement, training, coaching, and reinforcement activities.

• Establish a clear narrative for why the change matters, linking organisational purpose, regulatory obligations, and operational outcomes, while distinguishing facts from assumptions and addressing concerns directly.

• Design and deliver a data culture enablement approach, including data literacy pathways, community building (for example steward networks), and practical learning tied to real use cases.

• Partner with programme leadership, business owners, IT, risk, compliance, and HR to embed change into governance and delivery, including Agile or iterative delivery practices where applicable.

• Define adoption and maturity measures (for example usage, training completion, data quality engagement, catalogue adoption, and behavioural indicators), and report progress with evidence based recommendations.

Key deliverables

• Stakeholder map, change impact assessment, and change roadmap aligned to programme milestones.

• Communications pack and engagement calendar for senior leaders, middle management, and practitioner communities.

• Training and coaching plan for data literacy, data governance roles, and platform ways of working.

• Adoption dashboard and maturity tracking approach, including baseline and target maturity levels.

Your Profile :

Qualifications

• Masters’s degree (e.g. computer science, information technology or another relevant field of study).

• Minimum 10 years of experience in change management, organisational development, transformation, or adoption roles.

• Change management certification (for example Prosci, APMG Change Management, or equivalent) is preferred.

• Experience in financial services, public sector, central banking, or regulated environments is preferred.

Required skills and competencies

• Proven experience delivering organisational change for data, analytics, technology platforms, or operating model transformations in complex organisations.

• Strong facilitation and influencing skills, with the ability to listen actively, mirror and paraphrase concerns, and encourage testing of solutions in a constructive way.

• Experience designing learning interventions, communications, and reinforcement mechanisms that measurably improve adoption.

• Working knowledge of data management concepts (for example data governance, data quality, metadata, data ownership, and data lifecycle) and how these translate into day to day behaviours.

• Ability to operate credibly with senior stakeholders, and to translate strategy into practical, sequenced actions for teams.

• Comfort with delivery approaches that support iterative change, including Agile principles where used.