Service Manager – Software Defined Networking (SDN) (Ref : 187)

We are looking for an experienced Service Manager for Software Defined Networking (SDN) to supervise the management and operational excellence of SDN services provided to our client. This role, offered through an Ad-Hoc contract, will ensure that the SDN service achieves its strategic, operational, and performance objectives. The Service Manager will act as the main link between our client's service providers and operational teams, ensuring smooth service delivery, compliance with SLAs, and continuous improvement.

Your Responsibilities:

Service Management & Operations

• Supervise the complete management of SDN services, ensuring stability, performance, and security.

• Serve as the primary contact for our client and key stakeholders regarding SDN service performance.

• Ensure compliance with contractual SLAs, KPIs, and ITIL best practices.

• Lead incident, problem, and change management processes for SDN services.

• Monitor and analyze network service performance, ensuring proactive issue resolution and continuous service enhancement.

Stakeholder & Vendor Management

• Collaborate with our client's internal teams and external service providers to align SDN services with business requirements.

• Manage vendor relationships, ensuring adherence to performance commitments by service providers.

• Organize and lead regular service review meetings with our client and operational teams.

• Provide clear, data-driven reports on service performance, risks, and improvement plans.

Service Transition & Continuous Improvement

• Drive service evolution and innovation, ensuring alignment of SDN services with the client's cloud and digital transformation strategy.

• Identify areas for automation and efficiency in SDN operations.

• Support the adoption of emerging SDN technologies to enhance agility, security, and scalability.

• Ensure effective knowledge management and documentation within the service team.

Required Skills & Qualifications

Technical & Professional Expertise

Proven experience (5+ years) in IT Service Management, focusing on networking and/or SDN technologies.

Strong understanding of ITIL best practices, service operations, and IT governance frameworks.

Experience in managing large-scale enterprise network infrastructures in complex environments.

Familiarity with SDN solutions from vendors like Cisco ACI, VMware NSX, OpenStack, or similar technologies.

Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is a plus.

Soft Skills & Competencies

Strong leadership and communication skills to engage with stakeholders at all levels.

Ability to translate technical concepts into business-oriented discussions.

Proactive problem-solving and decision-making skills in high-pressure environments.

Ability to work in a diverse, multilingual environment.

Proficiency in English (Required); knowledge of French and/or other EU languages is beneficial.