UX Designer (Ref: 443)

For one of our clients, a bank located in Luxembourg - Kirchberg, we are looking for a UX Designer.

Your mission:

• Conduct a scoping study of the need and feasibility of the request

• Perform user research (protocol and execution) and aggregate the results;

• Carry out market analysis, benchmarking, and follow UX and UI trends to make consistent proposals in terms of user journeys

• Collect customer feedback through surveys, user tests, client workshops (immersion, experience day, Design Sprint);

• Facilitate ideation workshops to find one or more solutions that can meet the bank's objectives/user needs and use different prioritization methodologies to converge on an optimal solution

• Based on this choice, define and deploy a user-centered design strategy, adapted to technical and regulatory constraints, as well as operational constraints

• Build a logical information architecture and design ergonomic and consistent solutions and journeys

• Create wireflows, sketches, wireframes, prototypes, and conduct user tests

• Write a requirement expression that includes the prototypes, describes the interactions in the prototype, and defines all wordings used in the mockup

• Perform quality checks with IT developers and find solutions for technical constraints

• Conduct UX/UI audits on existing journeys and write recommendations for redesigning the journey or initiating continuous improvement

Your profile & skills:

• Education: Graduated from a 'UX design' focused BAC+5 program, ideally accompanied by a certification in the UX field.

• A first experience in the banking sector is essential.

Skills

Technical Skills

• Practical experience with UX methodologies and design thinking.

• Knowledge and mastery of group facilitation and survey techniques

• Ergonomics and cognitive psychology

• Excellent mastery of Figma tools

• Practical experience with agile methodologies and knowledge of the Jira tool

Behavioral Skills:

• Dynamism, motivation, and proposal strength

• Commitment and perseverance

• Teamwork skills and strong relational ease

• Impeccable communication (oral/written)

Transversal Skills:

• Structured analytical thinking

• Customer-oriented and user journey focused

• Analysis skills

• Ability to understand, explain, and drive change

• Ability to anticipate business/strategic developments

• Result-oriented and a strong appetite for numbers

• Ability to solve complex problems and adapt in a changing environment

Linguistic Skills:

• Fluent in French and very good command of written and spoken English.