Helpdesk Technician Level 1 (M/F) (Ref: 264)
- Hybrid
- LUXEMBOURG VILLE, Luxembourg, Luxembourg
Experienced Helpdesk Technician, ITIL 4 certified, to provide level 1 support (tickets, hardware, assistance) and ensure quality of user service.
Job description
💻 Helpdesk Technician (M/F)
Are you passionate about IT support and looking to grow in a stimulating environment? Join our client's Helpdesk team and put your skills at the service of users!
🔹 Your missions :
Provide level 1 support: ticket management, user assistance.
Prepare and install hardware (workstations, peripherals, software).
Contribute to compliance with ITIL V4 best practices.
Actively participate in service quality and continuity.
Job requirements
🔹 Your profile :
Minimum 3 years of proven support experience
Knowledge of a ticketing tool
ITIL V4 Foundation certification.
Good communication skills and customer service orientation.
Rigor, autonomy, and team spirit.
🚀 Join a dynamic environment where your skills will make a difference!
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