Job description
Mission
Design and optimize content and conversational journeys for AI solutions, to provide a consistent, accessible, and effective user experience.
Responsibilities
Design dialogues, content, and conversational journeys for chatbots and AI assistants.
Define tone of voice, content strategy, and user experience (UX).
Collaborate with AI, development, architecture, and business teams.
Analyze user feedback and continuously improve journeys.
Produce documentation, recommendations, and reports.
Participate in testing, governance, and Agile best practices.
Job requirements
Profile
Bachelor's degree or equivalent experience.
Very good command of French or Dutch and English.
Experience in Chatbot, AI, UX, and Content Design projects.
Knowledge of conversational AI principles, NLP, and Prompt Engineering.
Mastery of UX concepts, accessibility (WCAG), information architecture, and content strategy.
Knowledge of conversational tools (Botpress, Voiceflow, Rasa) and Agile/Scrum environments.
Good communication, analysis, and writing skills.
3 types of profiles sought for this position: Junior / Medior / Senior
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