UX Designer

For one of our clients, a bank located in Luxembourg Kirchberg, we are looking for a UX Designer.

Your mission:

• Conduct a scoping study of the need and feasibility of the request

• Perform user research (protocol and execution) and aggregate the results;

• Carry out market analysis, benchmarking, and follow UX and UI trends to make consistent proposals in terms of user journeys

• Gather customer feedback through surveys, user tests, client workshops (immersion, experience day, Design Sprint);

• Facilitate ideation workshops to find one or more solutions that can meet the bank's objectives/user needs and use different prioritization methodologies to converge on an optimal solution

• Based on this choice, define and deploy a user-centered design strategy, adapted to technical and regulatory constraints, as well as operational constraints

• Build a logical information architecture and design ergonomic and consistent solutions and journeys

• Create wireflows, sketches, wireframes, prototypes, and conduct user tests

• Write a requirement expression that includes the prototypes, describes the interactions in the prototype, and defines all wordings used in the mockup

• Perform quality checks with IT developers and find solutions for technical constraints

• Conduct UX/UI audits on existing journeys and write recommendations for journey redesign or to initiate continuous improvement loop

Your profile:

Technical skills:

• You have at least 5 years of experience

• You have experience in the banking sector

• Practice of UX methodologies and design thinking.

• Knowledge and mastery of group facilitation and survey techniques

• Ergonomics and cognitive psychology

• Excellent mastery of Figma tools

• Practice of agile methodologies and knowledge of Jira tool

Behavioral skills:

• Dynamism, motivation, and proactive attitude

• Commitment and perseverance

• Teamwork and strong interpersonal skills

• Impeccable communication (oral/written)

Transversal skills:

• Structured analytical thinking

• Customer and user journey orientation

• Analytical ability

• Ability to understand, explain, and drive change

• Ability to anticipate business/strategic developments

• Results-oriented and a strong affinity for numbers

• Ability to solve complex problems and adapt in a changing environment