Process Designer (Ref: 394)

For one of our clients, a bank located in Luxembourg Kirchberg, we are looking for a Process Designer.

General context:

The Digital Process Designer will design, optimize, and formalize the target processes of a digital onboarding project, ensuring their cross-functional coherence, operational efficiency, and alignment with business, regulatory, and digital requirements.

Main missions of the sought-after person:

• Map existing processes (as-is) and design target processes (to-be)

• Facilitate workshops with stakeholders to gather and challenge needs

• Formalize workflows, business rules, and customer journeys

• Identify optimization, simplification, and digitalization levers

• Ensure cross-functional coherence between business, IT, compliance, and operations

• Contribute to continuous improvement and process performance monitoring

Profile

• You have a Master's degree (BAC+4/5).

• You have between 6 and 10 years of overall experience, including at least 6 years in the service environment).

• Proven experience in modeling, optimizing, and transforming processes in a banking or regulated environment is required.

Skills

Technical skills:

• Proficiency in process modeling (BPMN, workflows, journeys, use cases)

• Ability to formalize business rules, control points, and customer journeys

• Knowledge of continuous improvement, simplification, and digitalization approaches

• Good understanding of compliance, risks, and controls in processes

• Proficiency in collaborative tools and document formalization (Office 365, Visio, or equivalent)

• Excellent digital culture and good knowledge of omnichannel journeys

Behavioral skills:

• Structured and analytical mindset to understand, model, and simplify complex processes

• Listening, facilitation, and workshop animation skills with various stakeholders

• Rigor, attention to detail, and quality of document formalization

• Interpersonal skills and ability to create alignment between business, IT, and control functions

• Focus on continuous improvement, pragmatism, and results orientation

Language skills:

• French, written and spoken.

• English, written and spoken.