Multilingual (LU/FR/DE/ENG) IT Support

We are looking for a multilingual IT Support Specialist with at least 6 months of professional experience.

Job Responsibilities

• You will provide IT support to our users and/or clients;

• You will handle tickets related to incidents and requests concerning Windows and Office;

• You will troubleshoot issues for office equipment such as desktops, laptops, mobile devices, printers, etc.;

• You will escalate unresolved issues to the next support level;

• You will track the lifecycle of incidents;

• You will assist in the continuous improvement of procedures;

• You will address client requests with a "client-oriented" approach.

Your Profile

Requirements:

• You have at least 6 months of experience in the IT field;

• You are fluent in Luxembourgish, French, German, and English;

• You have a good knowledge of Windows operating systems;

• You are proficient in Office tools;

• You have experience in hardware troubleshooting (printers, PCs, mobile devices, etc.);

• You have used SCCM or other remote software before;

• You have knowledge of issues related to MAM Active Directory;

• You have analytical skills and know how to manage priorities;

• You value teamwork and can work independently;

• You have excellent communication skills;

The Nice-to-Haves:

• You are familiar with ticketing tools;

• You know Office 365;

• You are ITIL certified.

Our Offer

• An unlimited full-time contract;

• An attractive salary with extra-legal benefits;

• A dynamic work environment within a company on a human scale.