SLA Coordinator (Ref: 442)

For one of our clients, a bank located in Luxembourg Kirchberg, we are looking for a SLA Coordinator.

Your mission:

Backlog inventory & prioritization:

Master inventory spreadsheet (arrangement ID, owner, status, regulatory reference) plus a risk-based prioritization matrix.

Gap analysis:

Gap-analysis report for each high-priority arrangement, outlining missing controls, root-cause insights, and compliance impact.

Remediation planning & execution:

• Planning deliverable: Consolidated remediation plan with detailed action items, owners, deadlines, required resources, and a status-tracking template.

• Execution deliverable: Completed remediation tasks logged in the tracking tool, evidence of remediation uploaded, and verification that each control gap is closed.

Evidence collection, validation & archiving:

Centralized evidence repository (e.g., SharePoint/Teams) with an indexed checklist; each piece of evidence reviewed, validated by the stakeholders, and signed off as “compliant”.

Ongoing progress monitoring & reporting

Weekly status slide deck (progress, blockers, upcoming tasks) and a dashboard (PowerBI/Excel) that reflects real-time remediation percentages.

Final hand-over & closure package:

Complete hand-over dossier containing:

• Updated inventory and prioritization matrix

• Final gap-analysis and remediation summary report

• Full evidence archive with validation sign-offs

• Revised documentation

• Final risk-exposure dashboard (post-remediation)

• Lessons-learned brief and knowledge-transfer guide