SLA Coordinator (Ref : 442)

Pour l’un de nos clients, une banque située à Luxembourg Kirchberg, nous recherchons un SLA Coordinator.

Votre mission:

Back‑log inventory & prioritisation:

Master inventory spreadsheet (arrangement ID, owner, status, regulatory reference) plus a risk‑based prioritisation matrix.

Gap analysis:

Gap‑analysis report for each high‑priority arrangement, outlining missing controls, root‑cause insights and compliance impact.

Remediation planning & execution:

• Planning deliverable: Consolidated remediation plan with detailed action items, owners, deadlines, required resources and a status‑tracking template.

• Execution deliverable: Completed remediation tasks logged in the tracking tool, evidence of remediation uploaded, and verification that each control gap is closed.

Evidence collection, validation & archiving:

Centralised evidence repository (e.g., SharePoint/Teams) with an indexed checklist; each piece of evidence reviewed, validated by the stakeholders and signed off as “compliant”.

Ongoing progress monitoring & reporting

Weekly status slide deck (progress, blockers, upcoming tasks) and a dashboard (PowerBI/Excel) that reflects real‑time remediation percentages.

Final hand‑over & closure package:

Complete hand‑over dossier containing:

• Updated inventory and prioritisation matrix

• Final gap‑analysis and remediation summary report

• Full evidence archive with validation sign‑offs

• Revised documentation

• Final risk‑exposure dashboard (post‑remediation)

• Lessons‑learned brief and knowledge‑transfer guide