Product Owner - Video Conferencing Infrastructure (Ref : 190)

We are seeking a highly skilled Product Owner with deep expertise in Video Conferencing Infrastructure. This role offers the unique opportunity to shape the future of our Video Conferencing service and play a pivotal role in our mission to provide Video Conferencing as a Service.

Key Responsibilities:

As the Product Owner for Video Conferencing Infrastructure , you will lead the vision, strategy, and development of our Video Conferencing service. Your responsibilities will include:

1. Vision and Strategy: Develop a compelling vision for our Video Conferencing service, aligned with our business objectives, and create a strategic roadmap to achieve it.

2. Customer Understanding: Gain a deep understanding of customer needs and challenges related to Video Conferencing, utilizing this knowledge to drive innovative solutions.

3. Service Catalogue: Define and manage the service catalogue for Video Conferencing as a Service, ensuring it aligns with customer expectations and market trends.

4. Automation: Lead efforts to automate and streamline Video Conferencing operations, with a focus on improving efficiency and user experience.

5. Operation Oversight: Collaborate with operational teams to monitor and collect lessons learned from service operation, using this feedback to continuously improve service design.

6. User Stories: Create detailed user stories and acceptance criteria that reflect customer requirements and the product roadmap.

7. Cross-Functional Collaboration: Collaborate closely with development teams, architects, engineers, and customer support to ensure successful service delivery.

8. Continuous Improvement: Stay abreast of industry best practices and emerging technologies to drive continuous improvement in the Video Conferencing service.

Qualifications:

To excel in this role, you should possess the following qualifications:

➢ Video Conferencing Expertise: Proven expertise in Video Conferencing infrastructure, including knowledge of industry-leading solutions.

➢ Product Ownership: Experience as a Product Owner or similar role, preferably in a technology-related field.

➢ Customer-Centric: Strong customer-centric mindset with the ability to gather customer insights and translate them into valuable product features.

➢ Visionary: Ability to create a compelling product vision and inspire teams to work towards that vision.

➢ Curiosity: A natural curiosity and a passion for discovering relevant facts to serve customers better.

➢ Leadership: Excellent leadership and collaboration skills.

➢ Automation Skills: Proficiency in automation tools and practices to drive service efficiency.

➢ Service Catalogue Management: Experience in defining and managing service catalogues.

➢ Communication: Exceptional communication and interpersonal abilities.