Senior Change Manager - Olympic Decommissioning (Ref: 471)

For one of our clients, a bank located in Luxembourg Kirchberg, we are looking for a Senior Change Manager - Olympic Decommissioning.

Mission, Objectives & Delivery

Profile sought:

• Senior Change Manager with proven experience in banking activities transformation and knowledge of Corporate Trust activity

Main mission:

o Global coordination of Change Management (strategy, communication, training, resistance management).

o Interface with impacted clients: needs identification, proactive communication, feedback management.

o Collaboration with internal teams (FA, TA, Private Capital, Custody, etc.):

• Impact mapping by business.

• Process alignment, redefinition of Operating Model / operational procedures, and user training.

• Blocker resolution in connection with technical teams (OFS/ATLAS2/Calypso).

o Deliverables monitoring: communication plans to operational staff, training materials, progress reporting.

Key skills:

o Expertise in system transition management in a complex banking environment.

o Mastery of Corporate Trust issues and target tools (OFS, ATLAS2, Calypso - a plus).

o Leadership to unite multiple stakeholders (clients, business, IT).

o Stress resistance and ability to manage conflicting priorities.

Deliverables:

1. Plan detailed Change Management (timeline, RACI, risks).

2. Strategy for communication (internal/external) and associated materials.

3. Training program adapted to different audiences (clients, business, support).

4. Monitoring dashboard (KPIs: adoption, incidents, satisfaction).

Profile Description

Experience in the service environment: 11+ years

Key responsibilities:

• change management, from submission to closure, with the main objective of facilitating their execution with minimal impact on operations.

• protection of the information system, by ensuring that the changes made do not present unacceptable risks.

• detection of potential conflicts between different changes and proposing the most appropriate date for production rollout.

• establishment and continuous improvement of the change management process within the operational Production teams.

Its main missions are as follows:

• Ensure the quality of change requests and compliance with lead times

• Monitor change requests throughout their life cycle

• Organize and/or participate in change validation bodies

• Change Advisory Board (CAB)

• Communicate the list of changes and associated risks

• Ensure compliance with the change management process.

• Be the referent of the change management process and share best practice