Helpdesk Technician Level 1 (M/F) (Ref: 264)
- Hybrid
- LUXEMBOURG VILLE, Luxembourg, Luxembourg
Experienced Helpdesk Technician, ITIL 4 certified, to provide level 1 support (tickets, hardware, assistance) and ensure quality of user service.
Job description
đ» Helpdesk Technician (M/F)
Are you passionate about IT support and looking to grow in a stimulating environment? Join our client's Helpdesk team and put your skills at the service of users!
đč Your missions :
Provide level 1 support: ticket management, user assistance.
Prepare and install hardware (workstations, peripherals, software).
Contribute to compliance with ITIL V4 best practices.
Actively participate in service quality and continuity.
Job requirements
đč Your profile :
Minimum 3 years of proven support experience
Knowledge of a ticketing tool
ITIL V4 Foundation certification.
Good communication skills and customer service orientation.
Rigor, autonomy, and team spirit.
đ Join a dynamic environment where your skills will make a difference!
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